In Late March, MessageMedia launched a free assistance package to support Australian cafes and restaurants switch to a takeaway and "text-in" operating model during the government enforced COVID-19 shutdown.
The package includes free messaging credits, a dedicated phone number to promote to customers and support from the MessageMedia team to redirect dine-in services to new takeaway and delivery options – all via SMS.
CEO of MessageMedia, Paul Perrett, said the business has a long association with this sector and is helping a number of restaurants, cafes and other hospitality venues transition to a text-in ordering model and wanted to offer their support in this time of need.
“As this crisis worsens and businesses across the globe face temporary closure, we want to do our part to help our customers and others in the hospitality industry who are doing it so tough right now,” Perrett said.
“So many restaurants and cafés have scrambled to shift from a dine-in to a takeaway business model and we know that the quicker that happens the more people’s jobs and livelihoods can be saved. That’s why MessageMedia is offering this free package for those impacted, so they can quickly provide a convenient method for customers to order pick-up or delivery without having to pay a third party.”
“It can be done without requiring someone to man a phone line, which we know is crucial at a time when many are so busy re-rostering staff, automating old processes and streamlining new sources of revenue.”
“We’re seeing tremendous resilience and ingenuity across many of the small businesses that have been hit so hard during this crisis, and it’s never been more important for the business community to work collaboratively and support each other to get through this.”
With so many businesses relying on SMS as an essential service, MessageMedia has released a dedicated COVID-19 customer resources hub, designed to help businesses adapt and ensure business continuity, whether it’s for emergency alerts, appointment reminders or other essential services.
Kara Bobbera, Assistant Manager at Albert Park Hotel who has worked in the hospitality industry for over a decade, said: “It has been a devastating couple of weeks for so many restaurateurs, café owners and workers across the whole hospitality sector. But for those that can, now is the time to band together and innovate, which is why it's so great to see MessageMedia and others throw their support and resources behind the industry in its time of need.”
What the SMS ‘text-in’ package includes for your hospitality businesses
Free use of MessageMedia SMS services for the government shutdown period* in a package that includes free messaging credits, plus a dedicated phone number to promote to your customers.
Assistance with getting up and running with one of MessageMedia's experts.
Access to advice and tools via their customer resources hub (think messaging templates for your customers etc.).
*To take advantage, businesses are asked to contact the MessageMedia team today and reference this offer.
MessageMedia is a global messaging provider that helps businesses of all sizes – from SMBs to enterprise–level – better connect with customers. With 90 per cent of messages read within 90 seconds and more than 50,000 customers worldwide, MessageMedia is Australia’s largest specialist messaging provider and drives business success by creating engaging mobile experiences that customers love. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia enables businesses to engage their customers in a connected, mobile world in a personal yet scalable way.
Tips from MessageMedia for moving your hospitality business to takeaway or delivery:
Publish your menu online so that you can link to it from your messages
Consider “leave at door” delivery options to protect your customers and employees with no-contact delivery
Continue to follow food safety best practices from public health authorities
Read our blog on COVID-19 business continuity: how the hospitality industry can stay afloat
* Terms and Conditions:
Available for designated restaurants or cafes in Australia, one package per restaurant.
Offer available until 30 April 2020.
Usage is intended to be during the government enforced shutdown period for designated restaurants and cafes. Usage will be allowed for the next three months and MessageMedia reserve the right to review at any point. Fair use of up to 200 messages per day.
You can cancel at any time – there’s no lock-in contract.
MessageMedia reserves the right to change, cancel or modify this offer at any time. We will inform you before making any such change to ensure you don’t incur unexpected costs.